Shipping Policy

01Shipping costs

Standard shipping is free on every order shipped within the United States — there is no minimum spend.

Expedited shipping options are available at checkout for an additional fee. Any shipping cost is always calculated and shown to you before you pay.

02Order processing time

In-stock orders: 1–3 business days.

Custom orders: 10–15 business days, with custom production beginning after your order is confirmed.

Pre-orders: shipped on or before the expected date shown on the product page when you placed the order.

Processing time is separate from shipping time.

03Delivery times

Estimated delivery time is 3–5 business days once your order has shipped.

Delivery estimates are provided by the carrier and are not guaranteed — peak seasons, weather and carrier disruptions can extend them. Expedited shipping is available for urgent orders — contact us if you need priority handling.

04Where we ship

We currently ship to street addresses within the United States, including Alaska and Hawaii. We do not ship to P.O. boxes or military addresses at this time.

If your address is not accepted at checkout, please contact us and we will do our best to help.

05Order tracking

Once your order ships you will receive a confirmation email with a tracking number, which you can follow on the carrier’s website.

06Address accuracy

Please check your shipping address, contact number and recipient name before completing payment.

If you need to update your address, contact us within 24 hours of placing the order. Once an order has shipped we cannot guarantee address changes, and any additional cost or risk arising from an address modification is the customer’s responsibility.

07Delays beyond our control

Keepsake Bloom is not responsible for delays caused by carrier disruptions, incorrect or incomplete shipping information, refusal to accept delivery, or natural disasters, severe weather, government actions and other events beyond our reasonable control.

These situations are rare, and we will always do our best to help resolve delivery issues.

08Lost, damaged or incomplete packages

If your package is lost, arrives damaged, or is missing items, please contact us within 3 business days of delivery with photos and your order details.

After verification we will arrange a replacement or issue a refund as appropriate, and work with the carrier to resolve the matter promptly.

09Contact

Shipping questions can be sent to info@keepsakebloom.com or by phone to +852 6714 8958.